Terms and Conditions
Please review our terms and conditions
All quotes given will not vary and there is no extra hidden costs. If you require extra pages, images, logos or text than originally started we will charge as per arranged.
Before we begin work on your website a 40% non refundable deposit of the total amount for your order is required. If we do not receive your content within 60 days after your deposit has been paid, resulting in a delay we will archive your website and your deposit will be lost. We will try and start work on your website as soon as we can, the average total time is 2 weeks from start to finish although this may vary during busy times.
The client’s approval for work to commence shall be deemed a contractual agreement between the client and WP Creations. Important: You should only pay your advance fee if you accept the terms and conditions outlined in this document. Our receipt of this payment will be taken as your acceptance of these terms and conditions.
Search Engine Placement
WP Creations cannot guarantee your placement with major engines and has no control over directory listings or the amount of traffic your will receive. Although we make every effort to optimise your website to give it the best possible chance.
All text and images must be submitted by you and which you must hold the full copyrights for the images unless otherwise requested. You must provide the text for your site in a word (text document) or a PDF format within 60 days after paying your deposit unless otherwise agreed.
On completion of your site we will upload it to our live demo server where you will be able to proof the website and ask for any amendments. It is your responsibility to make sure all content and contact forms are working and are correct.
Once you are happy with your site and wish to go live we require the remaining payment in full and once processed we will register your free UK domain and hosting. Failure to make the final payment with in 2 weeks after you have approved will mean the loss of the website unless otherwise agreed upon.
All sites we design require our website link to placed on the bottom of your pages. Ie. “designed by wpcreations.co.uk” or “Website Design Cornwall”.
If you require changes or extra info to be added after your website has gone live, we charge £60 per hour.
After the first year website renewals will be charge accordingly to cover hosting and domains and emailed 15 days in advance (Avg price £30) Please contact us for a full renewal price. All website hosting that is included in the package has 600MB of space and 1 gig of bandwidth per month limit. Extra can be brought at cost.
We offer FREE email support for the first 6 months.
Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.
As soon as we have delivered your website, you will be responsible for it’s maintenance and security. We charge a £10 monthly fee for website maintenance. We will not be liable for problems caused by any third party criminal activity or add ons that you have added using malicious software, spyware, viruses or website hacking techniques. You should be aware that while it is highly unlikely that your website will be affected by such problems they are a fact of life on today’s Internet. WP Creations will endeavour to protect it from this to the best of our ability before delivery.
Pay as you Go Website Maintenance
If you wish to make small amendment to your website there will be a time based fee of £20 per hour billed in 15 minute increments (subject to a minimum charge of £10).
Monthly Website Maintenance Subscription
Once your website has gone live, you’ll receive an email from us with instructions on how to start your monthly website maintenance subscription. Within the email there will be a link to PayPal where you make your first payment. Once you make your first payment, future payments will be taken automatically each month on the same date you made your first payment. i.e. if you made your first payment on the 10th May all future payments will come out of your bank account on the 10th of each month.
There is a minimum term of contract of 12 months, so after 12 months you can choose to carry on with the service or cancel it. To cancel the service it is up to you to contact us to ask to cancel, it will not cancel automatically.
We may base your website of another theme in which we have purchased to create the style that you require.